At Phonetoups.com, your privacy is our priority. Whether you're purchasing mobile top-ups, entertainment cards, or prepaid credit cards through our platform, rest assured that your transaction will be quick, secure, and confidential.
Phonetoups.com is committed to complying with various global privacy regulations, including but not limited to the European General Data Protection Regulation (GDPR), the UK Data Protection Act, and the California Consumer Privacy Act (CCPA). These regulations empower you, our valued customer, with rights concerning your personal data. In alignment with these laws, Phonetoups.com offers you choices regarding how we manage your personal information.
The Reason We Gather Your Information
Putting the customer first is central to our ethos at Phonetoups.com. To deliver on this commitment while safeguarding your privacy, we collect necessary data when you use our services or reach out to us. This data may include your name, email address, physical address, phone number, birth date, and similar information. If you contact our customer support, we may also use your order ID to assist with your inquiries.
We employ an automated system designed to use your personal data for the prevention and combatting of fraudulent activities.
To enhance the quality and functionality of our platforms, including our website and mobile app, we may use your personal data. This could be for direct marketing purposes, which may involve data analysis, customer segmentation, and audience building.
By better understanding your preferences, we aim to deliver a personalized and genuine user experience. This extends to the marketing and transactional communications you receive from us, as well as notifications and ads displayed on our platforms.
Consistent with the U.S. Children's Online Privacy Protection Act (COPPA), we do not collect or sell data from minors. Individuals under the age of 16 are strictly prohibited from using Phonetoups.com’s platforms. Those aged 16 and above may use our services only with explicit permission and direct adult supervision. Users are accountable for any activity conducted by minors on our platforms.
Length of Data Retention
We retain your information only for the time required to provide our services, or for longer if required by law.
To facilitate your purchase, we may share your personal details with select third parties, such as payment processors and other service providers essential for transaction completion. Rest assured, your data is never for sale. In accordance with the CCPA, if our activities involve what could be considered a 'sale' of data for interest-based advertising or other data use, we will adhere to all relevant laws, and you retain the right to opt out of such advertising.
In certain situations, it may be necessary to transfer your personal information to companies located outside the European Economic Area (EEA). Be assured, we prioritize your data's security in these instances. Compliance mechanisms, such as an adequacy decision from the European Commission or the implementation of standard contractual clauses, will be utilized.
Our platforms employ a mix of functional, analytical, and tracking cookies. Functional cookies are essential for ensuring the smooth operation of our platforms and facilitating your transactions. The additional cookies are deployed to personalize your browsing experience. Some of these cookies may originate from third-party sources. For a more detailed understanding, you can refer to our Cookie Statement.
If you'd prefer not to receive communications from us, you have the option to unsubscribe. Simply follow the unsubscribe link provided in the emails we send to you.
You possess legal entitlements that allow you to request access to, correction of, or deletion of any personal data we hold about you. Additionally, you have the right to oppose or restrict how we process your data, as well as the ability to transfer your data in a format that's machine-readable.
If you have concerns about how we're handling your personal data or if you feel your inquiries aren't being properly addressed, please reach out to our customer support team. Should we fail to resolve your concerns, you have the right to submit a complaint to the appropriate data protection authority.
This statement is subject to updates or modifications, either to align with business developments or legal changes. We recommend that you revisit this page periodically to stay informed about any adjustments.